Why Can’t I Install Ubisoft Games on Xbox App? Troubleshooting Guide

If you’re an avid gamer, the excitement of diving into a new title can quickly turn into frustration when you encounter issues installing or launching games through the Xbox app. This guide provides comprehensive troubleshooting steps specifically for Ubisoft games to help you get back to your gaming experience without any hitches.

Step 1: Check Your Microsoft Account

Before diving into troubleshooting, ensure that you are signed in to the Xbox app with the correct Microsoft account. Sometimes, signing in with the wrong account can prevent game installations. To check this, open the Xbox app on your Windows PC. If you’re not signed in, do so by clicking on the sign-in button in the top-right corner of the screen.

Step 2: Restart Your PC

It may seem like a straightforward solution, but restarting your computer can resolve many technical issues. A restart clears temporary files and processes that may be interfering with the installation of your games. After restarting, open the Xbox app again and try to install your desired Ubisoft game.

Step 3: Repair Gaming Services

The Gaming Services app is crucial for managing game-related services. If this app is facing issues, it could hinder your ability to install or launch Ubisoft games. Here’s how to repair it:

Press Windows + I on your keyboard to open Settings.
Go to Apps, then select Apps & features.
Scroll down to find Gaming Services in the list.
Click on it and select Advanced options.
Scroll down and click on the Repair button.

After the repair process is complete, attempt to install your Ubisoft game once again.

Step 4: Install Ubisoft Connect

For many Ubisoft games, especially those available through Xbox Game Pass, you will need to have Ubisoft Connect installed on your PC. If you don’t have it, you can download it from the official Ubisoft website.

Once installed, sign in with your Ubisoft account. Sometimes, after installing through the Xbox app, you’ll be prompted to launch or install Ubisoft Connect to begin or continue the installation of your game.

Step 5: Clear Browser Cache

If you’re accessing Ubisoft Game Pass through a browser, flushing your cache may help. Follow these steps to clear cache in your browser:

Open your browser settings.
Navigate to the privacy or history section.
Select the option to clear browsing data. Choose to clear cache and cookies.
Restart your browser and log back into Ubisoft with your account.

This helps ensure that you are loading the most current versions of the required pages when attempting to link accounts or install games.

Step 6: Uninstall and Reinstall the Xbox App

If you continue to face difficulties, consider uninstalling and reinstalling the Xbox app. To do this:

Press Windows + I to open Settings.
Go to Apps, then select Apps & features.
Find the Xbox app, click on it, and select Uninstall.
After the uninstallation, head to the Microsoft Store and reinstall the Xbox app.

Once reinstalled, search for your Ubisoft game again. If the app redirects you to Ubisoft Connect, ensure you follow the prompts to initiate the installation.

Step 7: Account Linking

If you’re struggling to access your Ubisoft games through the Xbox app, it might be necessary to ensure your Xbox and Ubisoft accounts are properly linked. Follow these steps:

Go to the Ubisoft website and log in to your Ubisoft account.
Navigate to the “Account Management” section.
Look for the option to link your Xbox account and follow the instructions provided.

Once your accounts are linked, return to the Xbox app and attempt to install your game.

Conclusion

Installation issues with Ubisoft games on the Xbox app can be frustrating, but following this troubleshooting guide can help you resolve the most common problems. Make sure you’re logged into the right accounts, restart your devices, and perform necessary repairs. If you continue to have issues, contacting Ubisoft support may be your next best step. Happy gaming!