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Troubleshooting ROG Ally X Game Pad Not Working in Armoury Crate

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Troubleshooting ROG Ally X Game Pad Not Working in Armoury Crate

Troubleshooting ROG Ally X Game Pad Not Working in Armoury Crate

Troubleshooting ROG Ally X Game Pad Not Working in Armoury Crate

If you’re a proud owner of the ROG Ally X and you’ve recently encountered issues with your game pad not functioning correctly in the Armoury Crate application, you’re not alone. Many users have reported similar problems, and while it can be frustrating, there are several steps you can take to troubleshoot and hopefully resolve the issue. In this article, we’ll provide a comprehensive guide to help you get your game pad up and running again.

Step 1: Check Hardware Connections

Before diving into software troubleshooting, it’s essential to ensure that your hardware is correctly connected and functioning.

  1. Unplug and Replug: If you are using an external or wired game pad, unplug it from your device and then plug it back in after a few seconds. This simple action can often reset the connection.

  2. Battery Check: If you are using a wireless game pad, check the battery level. If the battery is low, recharge or replace it as needed.

  3. Test with Another Device: Try connecting the game pad to another device to see if the issue persists. This step will help determine if the problem lies with the game pad itself or the ROG Ally X.

Step 2: Update Armoury Crate

Keeping your software up to date is crucial for the optimal performance of your devices.

  1. Open Armoury Crate: Launch the Armoury Crate application on your ROG Ally X.

  2. Check for Updates: Navigate to the settings or support section within the app and look for any available updates for Armoury Crate. Install any updates that are pending.

  3. Restart the Application: After updating, restart Armoury Crate to see if the game pad functions correctly.

Step 3: Configure Gamepad Settings

Sometimes, the game pad might not be configured correctly in Armoury Crate. Proper configuration can resolve any functionality issues.

  1. Access Gamepad Settings: In Armoury Crate, locate the game pad settings. Here, you can customize button mappings and adjust sensitivity settings.

  2. Create Custom Profiles: If your game requires specific settings, consider creating custom profiles for your game pad. This can be particularly useful for certain games that may not recognize all buttons.

  3. Test Button Mappings: Ensure that the button mappings correspond to your ID within the game. Sometimes buttons can be configured incorrectly, so a quick re-check can help.

Step 4: Reinstall Drivers

If the problem persists, it may be helpful to reinstall your game pad drivers.

  1. Uninstall Existing Drivers: Go to the Device Manager on your PC, find your game pad, and uninstall the driver software.

  2. Download Latest Drivers: Visit the ASUS support website to download the latest drivers for your ROG Ally X.

  3. Reinstall the Drivers: Install the freshly downloaded drivers, then restart your device to complete the installation.

Step 5: Use Troubleshoot Option

Windows has a built-in troubleshooting tool that can help identify and fix issues with game pads.

  1. Open Settings: Go to Windows Settings, then navigate to “Update & Security.”

  2. Select Troubleshoot: Click on “Troubleshoot,” then “Additional troubleshooters.”

  3. Run the Game Controller Troubleshooter: Locate and run the game controller troubleshooter, following the on-screen instructions to identify and fix issues.

Step 6: Check for Conflicting Software

Certain background applications can interfere with the functioning of your game pad.

  1. Close Background Applications: Close any unnecessary applications that might be running in the background.

  2. Disable Overlays: If you have any overlay applications, such as Discord or GeForce Experience, consider disabling them to see if they are the source of the issue.

Step 7: Contact ASUS Support

If you’ve tried all the above steps and your game pad is still not working in Armoury Crate, it may be time to reach out to ASUS customer support.

  1. Consult the User Manual: Check the user manual for troubleshooting tips specific to your model.

  2. Visit ASUS Support Online: Head to the ASUS support website to get in touch with their customer service or to find additional resources.

  3. Warranty Check: If your device is still under warranty, inquire about repair or replacement options.

Conclusion

Dealing with a malfunctioning game pad can be bothersome, especially when you’re eager to enjoy gaming on your ROG Ally X. By following the steps outlined above, you should be able to troubleshoot the issue effectively. Remember that regular maintenance, including timely software updates and hardware checks, can go a long way in preventing future issues. Happy gaming!