How to See What Games You Refunded on Ubisoft: A Complete Guide

Managing video game purchases can be a daunting task, especially when it comes to understanding your refund history. If you’ve purchased games from Ubisoft and used their refund policy, knowing how to access your refund information can be extremely useful. In this complete guide, we will walk you through the steps to see what games you have refunded on Ubisoft, ensuring you maintain an organized account and are aware of your purchase history.

Understanding Ubisoft’s Refund Policy

Before diving into the process of checking your refunded games, it’s important to understand Ubisoft’s refund policy. Ubisoft allows you to request a refund for any digital PC game within 14 days of your purchase, provided that you have not played the game for more than two hours. This policy applies to games purchased through Ubisoft Connect, as well as games purchased on platforms like Steam, provided they are linked to your Ubisoft account.

If your game meets these criteria, you have the option to request a refund. However, if you miss the 14-day window or exceed the two-hour playtime limit, your request may not be eligible for a refund. It’s also worth noting that if a game isn’t eligible for a refund through the automatic process, you can still contact Ubisoft Support for assistance.

Steps to Check Your Refund History

To track your refund history on Ubisoft, follow these simple steps:

Step 1: Log Into Your Ubisoft Account

1. Open your preferred web browser.
2. Navigate to the Ubisoft website (www.ubisoft.com).
3. Click on the “Log In” button in the upper right corner.
4. Enter your login credentials (email address and password) and click “Log In.”

Step 2: Access Your Account Settings

Once you are logged in, you’ll want to access your account settings:

1. Click on your profile icon or username at the top right corner of the page.
2. From the dropdown menu, select “Account Information.”

Step 3: View Your Purchase History

In your account settings, you can locate your purchase history:

1. Look for a section titled “Order History” or “Purchase History” on the left sidebar.
2. Click on this section to view all your recent purchases, including games, DLCs, and subscriptions.

Here, you’ll see a list of games you have bought from Ubisoft. This section provides valuable information, including purchase dates, payment methods, and the status of each transaction.

Step 4: Identify Refunded Games

In the Order History section, identifying refunded games may require a bit of attention:

1. Look for any orders marked clearly as “Refunded” or “Canceled.”
2. Take note of the titles that fall under this category—these are the games you have successfully refunded.

If you haven’t seen a “Refunded” status but suspect you should have received a refund, consider checking your email for any confirmation messages from Ubisoft regarding your refund request.

Step 5: Contact Ubisoft Support if Needed

If you find that a game you believe you should have refunded is not showing in your history, or if you encounter issues accessing your account, don’t hesitate to reach out to Ubisoft Support:

1. Head over to the Ubisoft support page (support.ubisoft.com).
2. Click on “Contact Support” to begin the process.
3. Follow the onscreen instructions to explain your situation, and provide any necessary information about your account and the game in question.

Additional Tips

• Keep Documentation: Save confirmation emails and screenshots of your account’s purchase history. This can be essential if you need to escalate an issue with support.

• Stay Updated: Refund policies might change, so it’s always a good idea to regularly check the Ubisoft website for the latest information regarding refunds.

• Know Your Rights: Familiarize yourself with consumer protection laws in your region, as they can provide additional support in disputes related to digital purchases.

Conclusion

Tracking your refund history on Ubisoft can help you manage your gaming purchases more effectively. By following the steps outlined in this guide, you can quickly check which games you have refunded, maintain better oversight of your account, and engage with customer support if you face any discrepancies. Remember, it’s important to stay informed about your rights and the policies that govern digital game purchases to enhance your gaming experience!